Bizzabo is seeking a dynamic Manager, Enterprise Customer Success to lead and elevate our team of Enterprise Customer Success Managers (CSMs). This role is critical in shaping an industry-leading customer experience within the event technology world and leveraging the Bizzabo platform to drive business outcomes for our clients. As a strategic leader, you will work cross-functionally with Product, Sales, Services, and Marketing teams to foster growth, retention, and customer satisfaction.

Bizzabo’s Event Experience Operating System is a modern, intuitive platform used by the world’s leading organizations to deliver immersive experiences and events at scale. Named a Leader in the Gartner® Magic Quadrant™ and Forrester Wave™ for event technology, enterprises rely on Bizzabo to manage their entire event portfolio, regardless of format or size. Bizzabo is recognized by Newsweek as a 2024 Global Most Loved Workplace and as a 2024 Top Most Loved Workplaces® for LGBTQ+ employees. Bizzabo was founded in 2011 by Boaz Katz, Alon Alroy, and Eran Ben-Shushan and is headquartered in New York and Tel Aviv.

What You’ll Be Doing:

• Team Leadership: Manage and mentor a team of Sr. Enterprise CSMs, ensuring their professional development and success. Recruit and onboard new talent to expand our team.
• Customer Lifecycle Management: Oversee the entire customer journey, from onboarding and product adoption to renewal and expansion. Implement strategies that enhance customer retention, loyalty, and advocacy.
• Business-Focused Strategy: Develop and execute business plans that align with both Bizzabo’s objectives and our customers' evolving needs. Collaborate with Account Management on identifying and pursuing expansion opportunities.
• Cross-Functional Collaboration: Partner with leaders in Sales, Services, Marketing, and Product to develop global strategies that enhance customer success and drive growth.
• Process Improvement: Continuously evaluate and refine Customer Success practices, integrating best practices and innovative approaches to improve team performance and customer outcomes.
• Proactive Account Management: Monitor high-touch accounts, anticipating challenges and taking proactive steps to ensure ongoing success.
• Data-Driven Leadership: Lead with a data-driven mindset, focusing on key metrics such as gross retention, net retention, and NPS. Make data-driven decisions and use these metrics to guide team performance management, ensuring continuous improvement and success.

Who You Are:

• Experienced Leader: 5-8 years of experience in Customer Success, with a proven track record of managing and developing teams in a high-growth, fast-paced environment.
• Business Savvy: You possess a strong strategic mindset, capable of translating business goals into actionable plans that deliver measurable outcomes for customers and the company.
• Hands-On: You are eager and capable of becoming deeply familiar with the Bizzabo platform and unafraid to dive into the details, setting the standard for your team as the best CSM in the organization.
• Innovative Thinker: Constantly seeking new ways to improve processes and bring fresh ideas to the team.
• Customer-Centric: Passionate about understanding and addressing customer needs, driving satisfaction, loyalty, and growth.
• Proven Success: Demonstrated ability to establish a clear vision, drive change, and achieve results within a customer-facing organization.

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

Bizzabo is dedicated to ensuring equity in the workplace and fostering a diverse, inclusive environment where every voice is heard and everyone belongs. Qualified applicants will be considered regardless of gender, gender identity, sexual orientation, age, race, national origin, religious beliefs, military or veteran status, disability, or other legally protected status.

Note: All Bizzabo communications related to job postings will be conducted using corporate email. At no point will Bizzabo communicate or conduct interviews using messaging apps. Please report any suspicious communications to security@bizzabo.com

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