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Billing Support Specialist

Carbon Health

Carbon Health

Customer Service
Tucson, AZ, USA
Posted on Saturday, August 5, 2023
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
• 120+ locations and growing, along with vast virtual coverage
• 1 million+ patients to-date
• 2,000+ caring clinicians and support staff serving their communities
• Backed by investors such as CVS Health Ventures and Blackstone Horizon
In this position, you will have a vital role in ensuring we provide Carbon Health patients with excellent customer service. You will be directly helping patients through inbound and outbound billing inquiries. You will be responsible to ensure they have a positive and satisfactory experience. This is a forward-facing role with high visibility and importance at Carbon Health.

What You'll Do

  • Provide exceptional friendliness, empathy, and thorough customer service to patients inquiring about their bills via phone and email
  • Research and investigate billing concerns
  • Enter updated billing information into our systems and partner with other teams as needed
  • Provide input to help elevate process improvements that will benefit patients, clinicians, colleagues, and overall operations
  • Work cross-functionally to assist our patients with Carbon Health services
  • Take patient payments
  • Maintain operation integrity according to the Carbon Health guidelines

About You

  • You have 1+ years of medical billing experience
  • Comfortable working knowledge of Apple products, GSuite, and Excel
  • You thrive in challenging situations with a focused and calm approach
  • Deep knowledge of health insurance in general
  • Strong communication and customer services skills
Forward-thinking, transparent, and inclusive company culture
Competitive salary, generous paid time off, learning time off, and paid holidays
Comprehensive benefits package including medical, dental & vision insurance
401k employee contributions, FSA, HSA, and dependent care options
Employee referral bonus program, employee resource groups, and professional development
• All benefits dependent on role and eligibility
All candidate email communication will be done through an @carbonhealth.com email address. If you ever receive communication regarding a job posting from an entity that does not match that or seems concerning, please contact people@carbonhealth.com.
Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we meet patients where they are by delivering care across a variety of access points, including in-person clinics and virtual care. Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners.
We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.