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Medical Receptionist

Carbon Health

Carbon Health

Simi Valley, CA, USA
Posted on Friday, November 17, 2023
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
• 120+ locations and growing, along with vast virtual coverage
• 1 million+ patients to-date
• 2,000+ caring clinicians and support staff serving their communities
• Backed by investors such as CVS Health Ventures and Blackstone Horizon
The Medical Receptionist position is responsible for greeting and registering patients, as well as administrative tasks and procedures that support an exceptional patient experience.
This role offers the opportunity to see how an urgent care operates and work alongside a team of dedicated healthcare providers.
This position is ideal for those who wish to pursue a career in health care. This is a fast-paced role that calls for the ability to multitask, think on your feet and work independently.
We are looking for someone who is patient focused, empathetic and positive.
This role is critical to the entire patient experience.
We are looking for someone with availability and flexibility to work weekdays, weekends and some holidays.
​​Location: 2944 Tapo Canyon Rd. Simi Valley, CA. 93063
Hours of Operation: Monday-Sunday 9:00 AM- 7:00 PM

What You'll Do

  • Be the first and last interaction with our patients
  • Greeting patients and acting as a resource
  • Schedule patients through different modalitiesIntroduce the Carbon app to patients
  • Verify insurance and collect copayments
  • Administrative work such as writing referrals and preparing lab paperwork
  • Work collaboratively on projects with clinical leadership to enhance the patient experience

About You

  • Familiar with Apple products, including iPads and Macbooks
  • Able to remain focused and calm during stressful situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)
  • Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage) preferred.
  • Computer skills required; working knowledge or willingness to learn Google Suite mandatory, and must type 30+wpm

  • Qualifications
  • High school diploma or equivalent
  • At least one (1) full year of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting or three (3) years of related customer-service experience.
  • Must be able to multitask effectively; critical time management skills necessary
  • Understanding of basic healthcare terminology
  • Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
  • Excellent customer service skills
• Forward-thinking, transparent, and inclusive company culture
• Competitive salary, paid time off, paid sick leave, learning time off, company provided high quality scrubs
• Comprehensive benefits package effective day one, including medical, dental & vision insurance
• 401k with employer match and pre-tax commuter benefits (transit and parking)
• Paid Sabbaticals at eligible time of service milestone years
• FSA, HSA, and dependent care options
• Employee referral bonus program, employee resource groups, and professional development
• All benefits dependent on role and eligibility
Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we meet patients where they are by delivering care across a variety of access points, including in-person clinics and virtual care. Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners.
We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.