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Senior End User Support Analyst (Germany)



This job is no longer accepting applications

See open jobs at Celeno.
IT, Customer Service
Kirchheim unter Teck, Germany
Posted on Monday, June 12, 2023

The role -

  • Providing local support activities for the helpdesk, facilities and corporate IT functions.
  • Setup and Maintenance of the IT infrastructure at basic level.
  • Providing IT project support as required by the business.
  • Deskside and other IT support at designated sites
  • Providing 1st level level support for EU users
  • Escalate to 2nd level for timely resolution
  • Act as the local liaison between IT and the business
  • Own a secondary technical skill (for example Microsoft SCCM, Druva, Apple)
  • Assist end users in engaging with the help desk
  • Support the help desk in providing L2 support when local support is required
  • Provide L2 support for end user compute issues
  • Troubleshoot and provide local support for end users
  • Maintain internal user guides, guidance notes and technical documents
  • Provide new starters with correct equipment and guided access to IT resources.
  • Ensure leaver equipment is processed correctly
  • On call/standby work during scheduled out of hours IT upgrades
  • Provide vacation / holiday coverage to other in region liaisons
  • Provide weekly reports to the Manager
  • Stock control & inventory
  • Secure hardware disposal.
  • Response time for escalations to Level 2 support within SLA’s
  • New hire equipment available on start day
  • Replacement equipment available to meet SLA
  • Leaver equipment inventory managed
  • Tickets and escalations up to date & clearly managed
  • Adds to knowledge base of secondary technical area each quarter
  • Bring one innovation idea to the manager each quarter


Your Profile -

  • Excellent English speaking skills.
  • Excellent verbal and written communication skills– ability to convey technical information to non technical users successfully.
  • Able to manage priorities under pressure
  • Very good knowledge of Windows client software and Microsoft office.
  • Desired knowledge of networking, including wifi, routers, switches, VPN.
  • Secondary technical skill (e.g. Microsoft ADS)
  • Experience in working in an agile organization that is fast moving and requires a can do attitude
  • Experience in working across all levels of an organization
  • Role typically requires a minimum of 5 years IT experience in a professional Capacity
  • Technical certification in one relevant technology area


Renesas Electronics Corporation (TSE: 6723) empowers a safer, smarter and more sustainable future where technology helps make our lives easier. A leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at renesas.com. Follow us on LinkedIn, Facebook, Twitter, YouTube, and Instagram.


Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.


We are committed to creating a diverse culture where everyone is included and feels a sense of belonging. For more information, please read our Diversity & Inclusion Statement.

This job is no longer accepting applications

See open jobs at Celeno.