Senior Customer Service Representative
Customer Service, Sales & Business Development
Gangnam-gu, Seoul, South Korea
Posted on Thursday, August 31, 2023
- Quote & Debit review in Model N
- Standard order management including expedites/pull ins/cancellation/push outs.
- Support Customer's RMA & other RMA related FA support.
- Support review of account booking/backlog/billing with Sales.
- Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
- Partner with Sales to manage all Renesas communications with Distis/customers.
- Contact person for Disti and Sale for any other topics.
Preferred Skills & Knowledge:
- Bachelor’s Degree or above in any field.
- With a minimum of 5 years related experience in the field of in Customer Service or Support and/or Inside Sales.
- Possess knowledge, passionate in delighting customers by rendering excellent support.
- Knowledgeable in Order management system eg: SAP, Model N, Oracle
- Fluent in English oral and written
- Must possess strong problem solving, communication and interpersonal skills.
- Good team player with the ability to work in teams and cross functions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results
- Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.