Portfolio Jobs

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Senior Customer Service Representative



Customer Service, Sales & Business Development
Gangnam-gu, Seoul, South Korea
Posted on Thursday, August 31, 2023

Your Responsibilities:

  • Quote & Debit review in Model N
  • Standard order management including expedites/pull ins/cancellation/push outs.
  • Support Customer's RMA & other RMA related FA support.
  • Support review of account booking/backlog/billing with Sales.
  • Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
  • Partner with Sales to manage all Renesas communications with Distis/customers.
  • Contact person for Disti and Sale for any other topics.

Preferred Skills & Knowledge:

  • Bachelor’s Degree or above in any field.
  • With a minimum of 5 years related experience in the field of in Customer Service or Support and/or Inside Sales.
  • Possess knowledge, passionate in delighting customers by rendering excellent support.
  • Knowledgeable in Order management system eg: SAP, Model N, Oracle
  • Fluent in English oral and written
  • Must possess strong problem solving, communication and interpersonal skills.
  • Good team player with the ability to work in teams and cross functions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results
  • Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.