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Sr Cust Serv Rep

Celeno

Celeno

Bayan Lepas, Penang, Malaysia
Posted on Tuesday, September 12, 2023

Renesas Electronics (Penang) Sdn. Bhd

Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia

 

Job Highlights:

  • Attractive Remuneration: Bonus + Profit Sharing
  • Flexible working hour & hybrid work mode
  • Fast growing company with positive working environment

 

Your New Role:

  • Standard order management including expedites/pull ins/cancellation/push outs.
  • Support Customer's RMA & other RMA related FA support.
  • Support review of account booking/backlog/billing with Sales.
  • Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
  • Partner with Sales to manage all Renesas communications with Distis/customers.
  • Renesas contact for Distis and Sales for any other topics.

 

Preferred Skills & Knowledge:

  • Bachelor’s Degree or above in any field. With minimum of 5 years related experience in the field of
  • Customer Operations or Support and/or Inside Sales.
  • Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
  • knowledge of Order management system, eg: SAP, Model N, Oracle
  • Fluent in English & Chinese in both oral and written

Must possess strong problem solving, communication and interpersonal skills.