Sr Cust Serv Rep
Bayan Lepas, Penang, Malaysia
Posted on Tuesday, September 12, 2023
Renesas Electronics (Penang) Sdn. Bhd
Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia
- Attractive Remuneration: Bonus + Profit Sharing
- Flexible working hour & hybrid work mode
- Fast growing company with positive working environment
Your New Role:
- Standard order management including expedites/pull ins/cancellation/push outs.
- Support Customer's RMA & other RMA related FA support.
- Support review of account booking/backlog/billing with Sales.
- Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
- Partner with Sales to manage all Renesas communications with Distis/customers.
- Renesas contact for Distis and Sales for any other topics.
Preferred Skills & Knowledge:
- Bachelor’s Degree or above in any field. With minimum of 5 years related experience in the field of
- Customer Operations or Support and/or Inside Sales.
- Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
- knowledge of Order management system, eg: SAP, Model N, Oracle
- Fluent in English & Chinese in both oral and written
Must possess strong problem solving, communication and interpersonal skills.