The Role

We are looking for a passionate Graduate Application Engineer to support customers online via the Renesas Engineering Community and private ticketed system (myRenesas) on our popular MCU product families (RA / RL78 / RX ) : problem-solving issues in a timely manner and providing technical responses to customers.

• Support customers on popular MCU- (RA / RL78 / RX ) via Renesas Engineering Community and via ticketed system.
• Providing quick technical responses/solutions to customers who post questions online.
• Feedback on common issues/requests into the MCU BUs as requirements for improvements/additions in documentation and/or Software / Tools/reference design deliverables.
• Debug/Guide customer's issues in a timely manner: replicating issues and where appropriate coordinating response with Sales / Applications Teams WW.
• Work with the Factory Application Teams WW for next-level (L2) escalations for specialist support.
• L2 escalation for specialist support in more challenging questions/niche skills/coordinating with partners specific to IP etc.
• Help manage/drive the online community.
• Commercially minded with the ability to work both autonomously and as a key team member.

Your Profile

• C programming know-how and experience in developing SW in embedded platforms
• Experienced with typical IDE’s & tool chains (e.g. Keil/IAR/ Eclipse based etc.) & debuggers.
• Hands on experience of 16/32 bit MCU architectures (Arm Cortex –M preferred).
  • Any university/hobby project(s) with any generic MCU / MPU / Arduino is a great advantage!
• Experience in typical hardware peripherals and drivers
• Experienced with SW and/or HW debugging techniques.
• Knowledgeable in high-level embedded C and device drivers.
• Knowledgeable in Communication Protocols & Interface buses like I2C, UART and SPI / Clocking & Timers / memory utilization etc.

Nice to have (not mandatory)

• Experience in Linux or Linux Kernel drivers development.

• Understanding of basic Moter Controller principles
• Any security, analogue mixed signal or Operating Systems (e.g. FreeRTOS, Azure OS etc.) experience is a great advantage.

Skills and other characteristics

• Strong C skills, ideally from developing application firmware /demos etc
• Strong communication skills and be able to work / communicate in a multicultural environment.
• Ability to work with multiple issues in parallel in a fast-moving environment. Will be working on many open issues in parallel.
• Confident in ability to help/communicate with customers to modify/optimize/debug their projects.
• Integrative personality and Team player
• Strong collaboration skills
• Willing to travel (up to 25%).

Education: Batchelor’s degree in Electrical Engineering, Computer Engineering or Computer Science. Masters preferred. Or equivalent experience.

Early graduated: 0-2 years working experience

Renesas Electronics Corporation (TSE: 6723) empowers a safer, smarter and more sustainable future where technology helps make our lives easier. A leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at renesas.com. Follow us on LinkedIn, Facebook, Twitter, YouTube, and Instagram.

Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

We are committed to creating a diverse culture where everyone is included and feels a sense of belonging. For more information, please read our Diversity & Inclusion Statement.