Job Title:

Global MECM/SCCM Engineer

Department:

ISD

Direct Supervisor:

Manager Global Endpoint Computing Team

Location:

Ho Chi Minh

Country:

Vietnam

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This role is part of a Global Endpoint computing team, responsible for development, standardization, and management of the company’s global PC infrastructure.

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Principal Accountabilities:

• Manage and maintain a global SCCM/MECM environment with of over 25,000 endpoints
• Develop and perform software deployments for the installation of applications using various software development & automation techniques.
• Provide direct end user support for escalated PC issues and needs.
• Work with vendors as needed to resolve application or end user issues.
• Identify improvements in existing functionality and recommend enhancements.
• Manage and deliver project activities as part of the overall roadmap.
• Be able to investigate issues under tight time constraints and be able prioritize work accordingly.
• Be able to work with minimum supervision.
• Write and maintain appropriate documentation.

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Key Performance Measures: (How will success in the job be measured? These should relate to the Principal Accountabilities.)

• The availability of the Configuration manager services to the business.
• Delivering project goals to the required standard and on time.
• Resolving personally assigned incident tickets promptly.

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Knowledge, Skills and Experience: (What is required for fully acceptable performance in the job? Years’ experience, specific skills/knowledge – technical and non-technical)

• 7 years’ experience supporting Windows client OS with minimum of 2 years supporting Windows 10
• 5 years’ experience developing, implementing, and administrating Microsoft Configuration Manager / MECM
• MECM/SCCM Certified preferred.
• Proficiency in PowerShell cmdlets and scripting.
• Problem solving skills coupled with a strong customer focus.
• Excellent communication both written and verbal.

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Qualifications: (enter formal qualifications typically necessary to do the job)

• Bachelor or Master degree with relevant background (e/g Information Systems), or similar
• Proven track record of successful projects in the area of Microsoft MECM / SCCM

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Key Relationships: (What are the key internal and external relationships necessary for achievement of the job accountabilities)

- Manager Global Endpoint computing team

- Digital Workplace Services – PC Management

- End User Support Services Team

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Organisation Chart: (insert job titles not names or reporting manager or direct reports)

Reporting to: Manager – Global Endpoint Computing Team

Direct reports: None