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Central Customer Service Representative

Celeno

Celeno

This job is no longer accepting applications

See open jobs at Celeno.
Customer Service
Sofia City Province, Bulgaria
Posted on Friday, January 26, 2024

Pre SW sales:

  • Support sales to get necessary data and products information to allow sales and legal to prepares contracts with correct content
  • Align with several departments to help sales to facility contract creation and related product information for customer (legal, SW development department, Marketing, pricing)

Post SW sales:

  • Enter SW contracts into contract database
  • Initiate and follow up with sales/CS correct license fee billing in time
  • Report the invoices on quarterly base / half year base to related department in the HQ
  • Support technical community with correct data base for technical information towards customer (distribution of Known Issues)

SW data base maintenance

  • Ability to configurate Jira data base to get correct report creation
  • Ability to understand the need of SW biz and to specify necessary changes on the SW data base
  • Communication to IT team which supports and modifies the SW data base

Generally:

  • Be partner for sales teams in Europe, Americas, Japan, China, India and Korea

Necessary skills et:

  • Ability to communicate with many stakeholders and willingness to drive the process to get the necessary information together
  • Basic legal understanding
  • English speaking
  • Jira basic knowledge is advantage

This job is no longer accepting applications

See open jobs at Celeno.