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Central Customer Service Representative

Celeno

Celeno

Customer Service
Sofia City Province, Bulgaria
Posted on Friday, January 26, 2024

Pre SW sales:

  • Support sales to get necessary data and products information to allow sales and legal to prepares contracts with correct content
  • Align with several departments to help sales to facility contract creation and related product information for customer (legal, SW development department, Marketing, pricing)

Post SW sales:

  • Enter SW contracts into contract database
  • Initiate and follow up with sales/CS correct license fee billing in time
  • Report the invoices on quarterly base / half year base to related department in the HQ
  • Support technical community with correct data base for technical information towards customer (distribution of Known Issues)

SW data base maintenance

  • Ability to configurate Jira data base to get correct report creation
  • Ability to understand the need of SW biz and to specify necessary changes on the SW data base
  • Communication to IT team which supports and modifies the SW data base

Generally:

  • Be partner for sales teams in Europe, Americas, Japan, China, India and Korea

Necessary skills et:

  • Ability to communicate with many stakeholders and willingness to drive the process to get the necessary information together
  • Basic legal understanding
  • English speaking
  • Jira basic knowledge is advantage