Central Customer Service Representative
Celeno
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Sofia City Province, Bulgaria
Posted on Friday, January 26, 2024
Pre SW sales:
- Support sales to get necessary data and products information to allow sales and legal to prepares contracts with correct content
- Align with several departments to help sales to facility contract creation and related product information for customer (legal, SW development department, Marketing, pricing)
Post SW sales:
- Enter SW contracts into contract database
- Initiate and follow up with sales/CS correct license fee billing in time
- Report the invoices on quarterly base / half year base to related department in the HQ
- Support technical community with correct data base for technical information towards customer (distribution of Known Issues)
SW data base maintenance
- Ability to configurate Jira data base to get correct report creation
- Ability to understand the need of SW biz and to specify necessary changes on the SW data base
- Communication to IT team which supports and modifies the SW data base
Generally:
- Be partner for sales teams in Europe, Americas, Japan, China, India and Korea
Necessary skills et:
- Ability to communicate with many stakeholders and willingness to drive the process to get the necessary information together
- Basic legal understanding
- English speaking
- Jira basic knowledge is advantage
This job is no longer accepting applications
See open jobs at Celeno.See open jobs similar to "Central Customer Service Representative" OurCrowd.