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Customer Service Representative



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Customer Service
Bayan Lepas, Penang, Malaysia
Posted on Tuesday, January 30, 2024

Renesas Electronics (Penang) Sdn. Bhd

Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia

Job Highlights:

  • Attractive Remuneration: Bonus + Profit Sharing
  • Flexible working hour & hybrid work mode
  • Fast growing company with positive working environment

Job Summary:

CSR job functions

Your New Role:

  • Quote & Debit review in Model N
  • Standard order management including expedites/pull ins/cancellation/push outs.
  • Support Customer's RMA & other RMA related FA support.
  • Support review of account booking/backlog/billing with Sales.
  • Other ad-hoc support covering free of charge sample tracking for Distis, customer questionaires & other EHS/technical matters.
  • Partner with Sales to manage all Renesas communications with Distis/customers.
  • Renesas contact for Distis and Sales for any other topics.

Preferred Skills & Knowledge:

  • Bachelor’s Degree or above in any field.With a minimum of 5 years related experience in the field of
  • Customer Operations or Support and/or Inside Sales.
  1. Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
  2. knowledge of Order management system , eg: SAP, Model N, Oracle
  3. Fluent in English & Chinese in both oral and written
  4. Must possess strong problem solving, communication and interpersonal skills.

Renesas Electronics Corporation (TSE: 6723) empowers a safer, smarter and more sustainable future where technology helps make our lives easier. A leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at renesas.com. Follow us on LinkedIn, Facebook, Twitter, YouTube, and Instagram.

Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

We are committed to creating a diverse culture where everyone is included and feels a sense of belonging. For more information, please read our Diversity & Inclusion Statement.

This job is no longer accepting applications

See open jobs at Celeno.