hero

Portfolio Jobs

Search below for open positions across OurCrowd’s portfolio companies by startup or position.
171
companies
1,779
Jobs

Sr. Escalation Engineer

Corelight

Corelight

United States · Canada · Mexico
Posted on Tuesday, January 30, 2024

By making evidence the heart of security, we help customers stay ahead of ever-changing cyber-attacks.

Corelight is a cybersecurity company that transforms network and cloud activity into evidence. Evidence that elite defenders use to proactively hunt for threats, accelerate response to cyber incidents, gain complete network visibility and create powerful analytics using machine-learning and behavioral analysis tools. Easily deployed, and available in traditional and SaaS-based formats, Corelight is the fastest-growing Network Detection and Response (NDR) platform in the industry. And we are the only NDR platform that leverages the power of Open Source projects in addition to our own technology to deliver Intrusion Detection (IDS), Network Security Monitoring (NSM), and Smart PCAP solutions. We sell to some of the most sensitive, mission critical large enterprises and government agencies in the world.

By making evidence the heart of security, we help customers stay ahead of ever-changing cyber-attacks.

Corelight is a cybersecurity company that transforms network and cloud activity into evidence. Evidence that elite defenders use to proactively hunt for threats, accelerate response to cyber incidents, gain complete network visibility, and create powerful analytics using machine learning and behavioral analysis tools. Easily deployed and available in traditional and SaaS-based formats, Corelight is the industry's fastest-growing Network Detection and Response (NDR) platform. We are the only NDR platform that leverages the power of open-source projects and our technology to deliver Intrusion Detection (IDS), Network Security Monitoring (NSM), and Smart PCAP solutions. We sell to some of the world's most sensitive, mission-critical large enterprises and government agencies.

We seek a talented, resourceful, and collaborative person to join our Customer Success Escalation team. This person will be our customers' first line of support and ensure a successful outcome for any issues they may experience. The Sr. Escalation Engineer is a technical leader in the Tier 3 Organization and is responsible for assistance ranging from basic configuration to deep troubleshooting of Linux internals and hardware.

The Sr. EE will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization to continue to improve the reliability and usability of Corelight’s products.

Responsibilities include:

  • We are the primary point of contact for all customer escalations/support cases, including existing customers and POCs (Proof of Concepts).
  • Guide and mentor other Tier 3 Success Organization members and the Field (SEs) on technical issues and solutions.
  • Provide regular status updates to Customers and internal stakeholders following advertised SLAs.
  • Provide best practices and accelerated support for Corelight solutions.
  • Identify issues and develop and recommend solutions to the problem, including changing customer networks.
  • Be an advocate for customers and coordinate across multiple teams (Engineering, Product Management, Sales, etc.) to maintain customer satisfaction and ensure the best possible experience

Minimum Qualifications

  • 7+ years experience in a hands-on technical role focusing on post-sales support (troubleshooting, system administration, networking, security, etc.).
  • Must have a strong understanding of network security, incident response, and threat hunting.
  • Proven experience with installation, configuration, and administration of various flavors of UNIX/Linux, Windows­ based systems, cloud (AWS, Azure, GCP), and virtualization (ESXi, Hyper-v, etc).
  • Must have strong networking experience.
  • Excellent written and verbal communication skills
  • Work odd hours and be available to meet SLAs. On-call and weekend coverage may be required.
  • BS/BA or equivalent in relevant field (CS, EE, MIS)

Additional qualifications

  • Zeek scripting and/or Python experience a plus
  • Expert application and application protocol experience (SMB, HTTP, TLS/SSL including X.509 certificate handling, DNS, etc.).
  • Experience with packet captures (PCAP) and utilities (tcpdump, Wireshark, etc.).
  • Any professional or expert-level security certifications (CISSP, CISM, GIAC, etc.) are a plus.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable, and passion goes a long way. Even more important than your resume is a clear demonstration of skill, dedication, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role and encourage you to apply if your experience is close to what we’re looking for.

Diversity of background and thought makes for better problem-solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

We are proud of our culture and values - driving diversity of background and thought, low-ego results, applied curiosity and tireless service to our customers and community. Corelight is committed to a geographically dispersed yet connected employee base with employees working from home and office locations around the world. Fueled by an accelerating revenue stream, and investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight - we are rapidly expanding our team.

Check us out at www.corelight.com