About Dario

We are on a mission to make better health easy. Every day our employees contribute to this mission and help people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career.

Dario is a global software-enabled healthcare platform with a mission to improve the mental and physical health of people everywhere. Our evidence-based programs and supportive communities help people manage life challenges and chronic conditions through a combination of innovative technologies, one-on-one coaching, and easy-to-use devices proven to drive sustainable behavior change. We empower people wherever they are in their care journey to adopt healthy behaviors, and our solutions are used by enterprises, health plans, health systems, pharmaceutical manufacturers, and individuals around the world.

Join Dario as we usher in a new era of care.

About The Role

We're hiring a talented Senior Manager, Client Success to be the primary relationship manager responsible for optimizing a portfolio of Dario’s employer and health plan partners’ client experience. You will build and deploy a deep understanding of partner strategy, program results and progress, and strong relationships within partner organizations. You will identify and deliver on opportunities to expand the partnership to new cohorts/populations, products and services. You will also collaborate with Solutions and Sales leaders on recommended product and tech enhancements to help us achieve delivery excellence in the Client Experience team.

Responsibilities:

● Build expertise on partner companies, including organization/leadership, strategies, financials, and priorities. Surface key trends and insights back to our cross-functional teams along with recommendations for action.

● Create and cascade inter-company communications, developing purposeful agendas, managing key client meetings (monthly, quarterly) and documenting key discussion points and decisions.

● Monitor and manage ongoing client success metrics including: ARR, user activation, usage, retention, marketing execution, service level agreements and other commitments.

● Act as an internal subject matter expert to counsel team members on strategy and approach to engaging in interactions with our partners towards successful outcomes.

● Liaise with cross-functional teams to ensure that key contract terms are executed appropriately.

● Collaborate with the client to deploy strategies for product adoption; measure results; and engage internal resources to assist clients as appropriate.

● Identify marketing, communication and referral touch points within clients' organization and benefits ecosystem to streamline user experience and value.

● Proactively manage contract renewals and expansions.

● 5-7+ years of experience in healthcare/health plans in a role relevant to client success with increasing levels of responsibility. Digital health experience is strongly preferred.

● Strong client consulting/advisory skills - translate information into clear, impactful client communications (presentations, proposals, etc)

● Ability to thrive in a fast-paced, technical, and mission-focused environment

● Demonstrated success with increased levels of responsibility in a role focused on alliance management, program management, or business development

● Experience building and effectively managing relationships at employer, health plans, digital therapeutic, and other companies in related fields

● Proven experience creating client ready artifacts - presentations, proposals, executive communications

● Proven creative problem-solving ability to identify, prioritize and resolve key project and partner issues

● Fluency with digital applications and tools with the ability to quickly learn our full platform

● Expert project management and detail orientation to drive successful long-term program success

● Excellent external & internal communication and interpersonal skills

● Experience working in a highly collaborative, team-oriented environment

Dario values candidates with different backgrounds, experiences, and perspectives. We do not discriminate based upon ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, or veteran status. We're committed to building a company that is an inclusive environment for all.