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Training Associate (E-Learning Content Creator)



Kuala Lumpur, Malaysia
Posted on Friday, September 22, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you'll do:

  • Create engaging e-learning content, especially for operational and system-related training materials, using Adobe Premiere Pro, Canva, PowerPoint, etc.

  • Enhance the learning experience with engaging visuals and interactivity

  • Stay updated on industry trends and new tools for better content creation

  • Simplify complex concepts or systems into easy-to-understand video-based training

  • Regularly update training materials with the latest information and best practices

  • Collaborate with internal and external partners on projects to optimize service delivery and operational processes

  • Conduct both new hire and refresher training sessions, both in-person and virtually, as needed based on business requirements

  • Handle ad-hoc tasks and projects to contribute to the team's success and meet organizational goals

What you'll need:

  • Bachelor's degree or above

  • Excellent communication skills in English. Fluent Chinese is a plus

  • Minimum 1 year of working experience in a related field, with a strong preference for candidates with video editing experience and training program design expertise

  • Portfolio or sample of created e-learning courses upon application

  • Proficiency in video editing using software such as Adobe Premiere Pro or Canva, with the ability to produce high-quality multimedia content

  • Advanced presentation, time management and organizational skills

  • Keen attention to detail in completing tasks accurately and thoroughly

  • Proactive, efficient, quick to learn, and has a strong work ethic

  • Eager to work in a small team and fast-paced environment

  • Globally minded and comfortable working with people from different cultural backgrounds

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.