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Associate/Senior Associate, Business Development

Klook

Klook

Sales & Business Development
Manila, Philippines
Posted on Friday, September 22, 2023

About Klook


Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

Within the Business Development team at Klook Philippines, we have two exciting opportunities: Associate, Business Development and Senior Associate, Business Development. These positions play a crucial role in identifying, establishing, and nurturing partnerships with various stakeholders in the travel and tourism industry.

Applicants will be evaluated for consideration in either of these positions based on their relevant experience and qualifications.

What you’ll do:

Associate

  • Assist Business Development Managers on local inventory tracking with quality assurance for Tours and Activities (city must-do’s, island tours, land tours, water activities, indoor/outdoor activities, etc.)

  • Responsible for Activity Operation including content edit request, product and promotional package onboarding, time slot management, and vertical template migration

  • Conduct regular product price parity and product content qualities and accuracy checks

  • Support team’s daily operations, including but not limited to responding to queries through customer support channels and training merchants on how to use the extranet

  • Assist in additional tasks and ad hoc projects as required by the Business Development team

Senior Associate

  • Support the development and maintenance of a high-quality portfolio of Tours and Activities (city must-do’s, island tours, land tours, water activities, indoor/outdoor activities, etc.) for Klook’s rapidly growing, global customer base

  • Acquisition: Acquire a diverse range of merchants across different industries, from key accounts to local players in a scalable way. Support onboarding of products and coordinate with merchants, operations, content, finance, and quality control teams.

  • Account management: Cultivate relationships with partners to help maximize their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools.

  • Optimization: Commit to delivering world class travel experience to our customers, in terms of pricing, inventory, content, exclusive privileges, maintain at a market leading position at all times.

  • Coordination: Collaborate with various functions in the company globally - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimize risk. Flexibility and attentiveness to details are essential in our fast-paced environment

  • Market updates: Provide market leaders with relevant information on identifying market trends and competitor updates

What you’ll need:

  • At least 2-4 years work experience with 1 year of destination management or OTA supply experience. High familiarity with travel products, experience with account management, back office operation, or admin experience preferred but not mandatory

  • Travel/Tourism background is preferred but not a must

  • Fluency in business English is required, both spoken and written for global cross functional collaboration

  • Prompt, organized and meticulously motivated to improve product experience

  • Quality focused: Always striving to give your best in what you do, willing to learn and open to feedback

  • Can work under pressure and meet deadlines

  • Customer-first attitude

  • Globally-minded and comfortable working with people from different cultural backgrounds

  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that's not afraid to work independently when required

  • Quality writing skills and designing skills are a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.