Portfolio Jobs

Search below for open positions across OurCrowd’s portfolio companies by startup or position.

Specialist, Booking Fulfilment



Melbourne, FL, USA
Posted on Friday, September 22, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What You’ll Do:

  • Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures

  • Identifies and escalates difficult and complex issues to senior team members

  • Maintains a positive, empathetic and professional attitude towards customers and merchants

  • Liaises with internal departments and external merchants to fulfil booking amendments and refunds

  • Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system

  • Keeps updated with company procedures and processes

  • Shares merchant feedback with relevant departments for further improvements

What You’ll Need:

  • SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above'

  • Fresh graduates are encouraged to apply

  • Proficient in both Chinese Mandarin and English (both verbal and written) as you will be handling merchants from China

  • Previous experience in customer service is an added advantage

  • Able to work shifts (including weekends, public holidays, overnight)

  • Possess a problem-solving mindset to proactively find solutions for booking-related issues

  • Strong written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders

  • Good team player to work collaboratively in a team environment

  • Keen attention to detail in completing tasks accurately and thoroughly

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.