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Associate, Supply Connectivity



Kuala Lumpur, Malaysia
Posted on Friday, September 22, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you will do:
  • Identify and address API failures, ensuring swift and effective resolution to maintain our high standard of service.
  • Work closely with the tech team to investigate the root causes of API failures, conduct defect analysis, diagnose issues, and develop effective solutions, while also overseeing the management of identified defects.
  • Document and maintain the EMEA/US API guidelines, contributing to the overall optimization of our processes.
  • Get hands-on with API product and partner configuration setup and testing, ensuring a seamless and error-free user experience.
  • Make an impact by identifying areas for improvement across different processes and systems.
What you will need:
  • Bachelor's degree or above. Fresh graduates are welcome to apply.
  • Fluent spoken and written Chinese is a plus.
  • Proficiency in problem-solving and debugging/troubleshooting, with the capacity to identify and address challenges effectively.
  • Strong communication skills, with the capability to establish relationships with internal and external stakeholders.
  • Exceptional organizational skills and keen attention to detail, good at managing multiple projects concurrently.
  • Self-motivated and proactive, demonstrating the ability to function autonomously and as an integral part of a team.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.