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[Hotel]Associate Director, Vertical Insight & Strategy



Multiple locations
Posted on Friday, September 22, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What You’ll need to do:

  • Strategic Planning - You will develop and execute actionable industry insights & voice of customers to accelerate growth and share of market, engaging with appropriate senior level internal stakeholders to develop and execute objectives

  • Project Management - Identify, lead initiatives and support projects with cross functional teams to improve Klook hotel supply business metrics by different dimensions.

  • Execution - Develop and operationalize tools to monitor & improve business performance

  • Work with regional teams to develop go-to-market strategies for new products & initiatives.

  • Innovative Insights - Heavily leverage data & Research methodology and incorporate them into vertical strategies or experiments that will steer vertical growth and drive success for our business

  • Leading and Developing Talent - You will train and influence our commercial teams to use insights to drive action and business development within their business/account

  • Share Out – You will present findings and recommendations to internal teams as well as leadership convey insights and drive informed decision-making

What You’ll need to do:

  • Minimum of 10 years’ professional experience in relevant business field, data insights and analytics, business/product launch, market expansion, start-up, OTA/ecommerce

  • Strategic thinking and planning, effective at breaking down complex problems and driving and managing change.

  • Strong numerical and analytical skills, working knowledge with SQL

  • Fast learner, ability to adapt to new processes and technologies quickly, energized by change.

  • Team player with a driven “get it done” attitude and work ethic.

  • Extremely close attention to detail.

  • Bachelor’s degree

  • Exceptional verbal, written, and visual communication & presentation skills

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.