Associate Director, Product Management
Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?
As the Associate Director, Product Manager at Klook, you will be a driving force behind the strategic development and enhancement of our product offerings. You will lead a team of product managers, collaborating with cross-functional teams to define and execute product strategies that align with business objectives. This role offers a unique opportunity to shape the future of our platform, contribute to innovative solutions, and have a significant impact on the travel and technology industry.
- Lead a team of product managers in setting product vision, strategy, and roadmaps.
- Collaborate closely with stakeholders, including design, engineering, marketing, and operations teams.
- Define and prioritize features, enhancements, and improvements based on customer needs and market trends.
- Conduct thorough market research and analysis to identify growth opportunities and competitive trends.
- Develop and communicate product requirements, user stories, and specifications.
- Monitor key performance indicators (KPIs) to measure the success and impact of product initiatives.
- Champion a user-centric approach, ensuring products meet customer expectations and deliver exceptional experiences.
- Drive the product development process, from concept to launch, ensuring on-time delivery and high-quality releases.
- Mentor and guide the professional growth of product team members.
- Stay current with industry best practices, emerging technologies, and market developments.
- Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA is a plus.
- 8+ years of experience in product management, with a track record of delivering successful products.
- Strong leadership skills with experience managing and mentoring product teams.
- Exceptional strategic thinking, analytical skills, and problem-solving abilities.
- Proven ability to collaborate effectively across departments and manage stakeholder relationships.
- Excellent communication and presentation skills to convey complex concepts to both technical and non-technical audiences.
- Familiarity with agile methodologies and product management tools.
- Passion for travel and a deep understanding of the travel industry landscape.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.