About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

Role Overview

Klook provides a seamless way for travelers to explore the popular attractions, tours, local transportation, food and beverage, and unique experiences around the world on Klook’s website and app. To support our growth into multiple categories and geographies, we are looking for analytically savvy, entrepreneurial yet process driven individuals to build our pricing tools and processes. This role will work across multiple functions and design scalable processes to ensure we have the most flexible and scalable internal tools and processes needed for optimizing our pricing process

What you'll do

• Driving pricing strategy and processes for the Things To Do business unit.

• Developing innovative pricing models, working on user elasticity tests, setting up best checks and controls to ensure more relevant customer prices are shown on Klook

• Process definition and management

  • Work with multiple functions including BD and operations to define scalable process and workflows for prices setting and modification

  • Work with product managers to develop internal tools and products for managing such workflows

What you’ll need

• Hard Skills – Sql, Microsoft Tools (Excel) / Google Spreadsheets

• Program / Process management Abilities: Optimizing existing processes and developing new scalable/repeatable processes and best practices

• Previous e-commerce experience (preferably OTA) is a plus point

• Master stakeholder Management skills: Work with stakeholders across Business Development, Operations, Product and Marketing

• Analytically Savvy: uses data to find tangible value for the organization

• >3 years work experience in strategy/operations/program/category management roles

What you will get?

• An environment that values honesty, transparency and respect with awesome co-workers across Asia

• The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.