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Associate Director, Product Management



Multiple locations
Posted on Friday, September 22, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

The Insurance team is a relatively new team within Klook that manages our insurance products offered to customers across the region. Having created a joint venture (JV) with ZA Tech, we are in an exciting phase of growing the insurance business and team exponentially.

What you will do:

  • Define product strategies and roadmap for consumer e-commerce platform, on both mobile and web to align with business direction and company vision

  • Manage a team of product managers and engineers.

  • Lead the ideation, development, launching, and iteration of product features and build the Experimentation culture with the team

  • Work closely and collaborate with Klook key stakeholders (e.g. verticals, Klook R&D teams, CEG, etc.) to achieve business objectives

  • Participate in discussions with business teams and contribute to decision making from a product perspective

  • Collect and analyze feedback from stakeholders, users, and other related parties to identify needs and provide solutions

  • Close any day-to-day collaboration gaps between Product and Tech (e.g. cross-team project SOPs, Sprints management, etc.)

  • Strategic team management e.g. team structure and resource allocation, critical roles succession planning, etc.

What you will need:

  • Proven experiences in either product management or technology development for 8+ years, 3+ years of team management

  • Experience in travel and/or E-commerce is a plus

  • Proactive, logical, strategic, and data-driven

  • Proven experience in leading a diverse team to achieve goals

  • Focus on UX and be able to fully understand users' needs and behaviors. Able to balance UX and business goals

  • Excellent cross-functional collaboration, stakeholder management, project management, team management, and development skills

  • Embraces challenges and uncertainty - you will be a member of a team that aims to trailblaze and push boundaries in the highly regulated insurance industry.

  • Comfortable working with people from different cultural backgrounds.

  • A champion of the team's key values - collaborative and open to feedback, experimentative and ready to fail, customer-focused and always asking what is best for the customer.

  • Proficiency in English and Mandarin, due to the need to work with teams in China.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.