About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What You’ll do:

• Develop and maintain a high-quality portfolio of transportation products for Klook’s rapidly growing global customer base.

• Acquisition: Acquire a diverse range of merchants across different transportation sub-categories, from key accounts to local players in a scalable way. Support onboarding of products and coordinate with merchants, operations, content, editorial, and quality control teams.

• Account management: Cultivate relationships with partners to help maximize their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools.

• Optimization: Commit to delivering world class travel experience to our customers, in terms of pricing, inventory, content, exclusive privileges, maintain market leading position at all times.

• Coordination: Collaborate with various functions in the company globally - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimize risk. Flexibility and attention to detail are essential in our fast-paced environment.

• Market updates: Support vertical/market leaders to identify market trends and provide market & competitor updates through on-going research and feedback

• Delivery: Success in delivering on product portfolio and sales targets, as well as other strategic KPIs as agreed with the senior team.

• Collaborate: Work with various teams with diverse working cultures, located in different Klook offices.

What you’ll need:

• Minimum of 5-year experience in Business Development/Account Management.

• High familiarity with travel products, experience with transportation preferred but not mandatory.

• To be fluent in English is a must for global cross functional collaboration.

• Understand the virtues of aggressive results through a graceful approach.

• Successful track record in acquisition and partnership management.

• Strong commercial sense, as well as analytical.

• You will need to have a high level of written and verbal communications skills.

• Globally minded and comfortable working with people from different cultural backgrounds.

• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required.

• Bachelor degree in hospitality or business management preferred.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.