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Associate, Office Experience



Kuala Lumpur, Malaysia
Posted on Wednesday, September 27, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you'll do:

  • Be part of the Malaysia People & Culture team in building and maintaining an exceptional employee experience and smooth office operations

  • Effectively implements office layouts and equipment procurement

  • Working closely with finance on payment preparation, inventory control and budgeting

  • Implements office policies by establishing standards and procedures, monitors and makes necessary recommendations to improve efficiency

  • Compile management reports and analysis on office administration and engagement on office operations and employee engagement initiatives

  • Organises employee engagement initiatives for Malaysia office

  • Proactively works with Pops team to ensure smooth employees onboarding/ offboarding process

  • Arranges and coordinates business trips for employees

  • Manage vendors and review vendors’ service level from time to time.

  • Take part in other ad hoc people & culture projects and attend to adhoc office operations duties when necessary

What you'll need:

  • 1 - 2 years’ working experience in office administration or employee engagement

  • Experience with GSuite (Word, Sheet, Power Point, Calendar)

  • Bachelor’s degree and above

  • Strong stakeholder management skills to liaise effectively with both internal and external parties

  • Ability to work in a fast paced, quickly changing environment

  • Strong verbal and written communication skills in English

  • Globally-minded and comfortable working with people from different cultural background

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.