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IT Manager



Hong Kong
Posted on Wednesday, September 27, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

Job description
- Manage, plan and execute global IT strategy
- Manage and lead IT teams in North Asia
- Optimize IT investment and IT operating cost, plan and prioritize resources
- Ensure technical problems are resolved in a timely and cost-effective manner
- Ensure that all IT policies and procedures are compliant with regulatory requirements
- Ensure that technology standards are maintained locally and regionally
- Enhance overall quality of IT services and deploy day-to-day tech projects
- Manage and develop key relationships with internal stakeholders and external vendors
- Explore new technologies, be able to grasp latest industry and market trends
- Troubleshoot network infrastructure-related issues and interact to discuss projects, technology solutions and respond to questions on systems and technologies.
- Degree holder in Computer Science, Computer Engineering, Information Systems or related disciplines
- Good command of English. Good command of Mandarin is a plus
- A minimum of 8 years of relevant experience required, with at least 3 years as manager Technical requirements
- Familiar with corporate networking architecture and equipment, understanding of VPN and other networking technologies
- Expert knowledge of G-Suite applications, and experience with a wide range of systems (Jamf, MS Intune, Office 365, Jumpcloud, Workato), on Mac/Windows/iOS/Android environments
- Good knowledge on ERP systems, cyber security threats, system development processes, IT general controls and infrastructure
- Proven experience in project management lifecycle is a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.