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IT Team Lead



Posted on Monday, October 16, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

Key Responsibilities:

  • IT Strategy: Develop and execute the regional IT strategy in alignment with Klook's overall technology roadmap and business goals.
  • Team Leadership: Lead, mentor, and inspire a team of IT professionals across different regional offices. Foster a culture of collaboration, innovation, and continuous improvement.
  • Infrastructure Management: Oversee the maintenance, optimization, and scalability of the IT infrastructure, including networks, servers, cloud systems, and end-user devices.
  • Vendor Management: Manage vendor relationships, negotiate contracts, and ensure service quality, cost-effectiveness, and adherence to service level agreements.
  • Security and Compliance: Implement and enforce security policies, standards, and procedures to safeguard data and systems. Ensure regional IT operations adhere to relevant regulations and standards.
  • Project Management: Lead IT projects, including software implementations, hardware upgrades, and system integrations, ensuring on-time delivery and within budget.
  • Support and Issue Resolution: Provide prompt technical support to regional offices, addressing IT issues and concerns to minimize disruptions and maintain operational continuity.
  • Budgeting: Develop and manage the IT budget, optimizing resource allocation and controlling costs.


  • Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree or relevant certifications is a plus.

  • A minimum of 5 years of experience in IT management, including multi-site or regional leadership roles.

  • Strong leadership and people management skills, with a focus on talent development.

  • In-depth knowledge of IT infrastructure, security, and best practices.

  • Proven experience in project management with a successful track record of delivering IT projects.

  • Excellent vendor management and negotiation skills.

  • Effective problem-solving and decision-making abilities.

  • Outstanding communication and interpersonal skills to collaborate with diverse stakeholders.

  • Adaptability to stay current with evolving technology trends and meet changing business needs.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.