Manager, Business Development (Tours & Activities Vertical)
Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?
What you'll do :
Ownership: Accountable for your own vertical supply strength, business performance and overall revenue together with your team. Create strategic territory and subsegment plans and testing of new ideas to efficiently maximize sales opportunities
Acquisition: Acquire a diverse range of merchants across different industries, from key accounts (large business size) to local players (mid/small size) in a scalable way. Support onboarding of products and coordinate with merchants, operations, content, finance, and quality control teams.
Account management: Cultivate relationships with partners to help maximize their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools.
Optimization: Commit to delivering world class experience to our customers, in terms of pricing, inventory, content, exclusive privileges, maintain at a market leading position at all times.
Team Management & Leadership: Manage, coach and grow the vertical team to achieve the business target and KPI according to the company direction
Coordination: Collaborate with various functions in the company both locally and globally - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimize risk.
Market Intelligence: Provide market leaders with relevant information on identifying market trends and competitor updates.
Operations: Support and train new joiners in the team on tools and processes
What you’ll need :
Minimum of 7 years of experience in Business Development / Account Management
Proven track record on leadership ability to recruit, develop and retain high quality talent in multi-cultural teams and matrix reporting relationships
Strong entrepreneurial and ownership mindset to explore opportunities to grow a long term sustainable vertical business
Operational excellence mind-set and experience. Data driven. Excellent problem-solving skills.
Adept at simplifying complexity and developing scalable propositions.
Educated to degree level or equivalent work experience
Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations.
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.
Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources
Team Player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
Confident, self-motivated and goal-oriented; sales-driven
Globally-minded and comfortable working with people from different cultural backgrounds
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.