About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

Key tasks & responsibilities:

• Merchant Engagement: Ensure key merchant accounts are maintained to ensure partnership satisfaction and sustainability

• Account Management:

  • Work closely with the BDMs and various internal teams such as finance, customer support, tech and marketing to support the strategic accounts with booking & settlement reconciliation, onboarding, inventory management, customer service, API mapping and high priority operational/admin needs.

• Business Development:

  • Maximize Klook and merchant’s sales potential, by ensuring our supply strengths are competitive and overall supply metrics are healthy, for example supply metrics to monitor and execute strategies & projects on include TR/BML, conversion, book-through rate, etc.

• Vertical & Market Intelligence: Support BDMs by mapping the market & providing data analysis on the market/key verticals to identify business performance trends, competitor updates

• Operations: Uphold strong knowledge of all backend<>front end processes and tools related to the operations of ANZ Experiences.

• Problem finding: Understand and use data to monitor commercial and service performance to identify problems and opportunities from Tableau business performance reports, supply strengths etc.

• Problem solving: Combine data driven insights and knowledge of all operations/processes to identify steps to treating root cause of problems, then working on a holistic approach to optimisation or projects

• Project management: Align projects with business goals, plan and construct detailed project frameworks, achieve milestones, and communicate the result across stakeholders.

Skills needed:

• Strategic thinking mindset and have problem finding and problem solving skills

• A roll-up-your sleeves attitude

• Administrative or operational tasks in order to identify problems and improve processes

• Attention to detail, organised and meticulously motivated to prioritise tasks on hand and to improve Klook merchant experience

• Analytical skills to drive data-based decisions and measure success

• Able to gather data from multiple sources and share/present it meaningfully

• Effective communicator to share and receive key information with the ability to build relationships with key contacts across the company

• Demonstrated ability to build, execute and scale processes

• Ability to work independently and comfortable working with others locally and overseas for cross-functional collaboration

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.