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Associate Manager, Business Planning & Operations



Seoul, South Korea
Posted on Monday, October 30, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you’ll do?

  • Business plan development - support the development and implementation of business plans to drive overall strategic objectives

  • Performance monitoring - monitor and analyze business performance and regularly deliver actionable insights to key stakeholders

  • Competitor analysis - conduct regular analysis of key competitors to obtain insights and maintain an up-to-date competitive landscape analysis

  • Project Management - effectively manage multiple ongoing projects, remove roadblocks and see them through to completion on time

  • Effective Operations - run effective communications and reporting cadences to ensure smooth business operations

  • Business Priority Support - work closely with leadership to ensure key business priorities are well supported and executed. Support ad hoc projects if required

What you’ll need?

  • 3+ years experience preferably in industries like consulting, tech startups, travel, or ecommerce

  • High bar for quality, efficiency, and delivering results. Proven ability to execute quickly and seamlessly and adjust to evolving business priorities

  • Strong commercial sense and data-driven decision making mentality

  • Strong analytical skills. Excel proficiency is highly preferred

  • Fluent in spoken and written English and Korean

  • Eager to work in small team and fast-paced environments

  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required

  • Globally-minded and comfortable working with people from different cultural background and in different time zones

What you’ll get?

  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

  • An environment that values honesty, transparency and respect with awesome co-workers globally

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.