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Associate, Merchant Success (Hotels)

Klook

Klook

Kuala Lumpur, Malaysia
Posted on Friday, November 3, 2023

About Klook


Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you will do:

  • Onboard new properties for hotel stays and providing ongoing operational support to our merchants such as updates to content, campaigns, inventory, policies, etc.

  • Act as the face of the company by supporting our partners with a customer-driven, and sales-oriented mindset by providing solutions to overcome problems as well as to move their business forward.

  • Communicate and collaborate effectively with various stakeholders - from your business development colleagues, to the content, tech, finance teams, and of course, our all important merchants.

  • Make an impact by identifying areas for improvement across different processes and systems.

What you will need:

  • Bachelor's Degree or above

  • Ability to execute under pressure and against tight schedules

  • Strive for high quality and timeliness in your output

  • Work proactively and well both independently, and in teams

  • Tech-savvy, ideally with a passion for travel

  • Open, agile, detail-oriented, and willing to adapt to fast changes

  • Fluent spoken and written English

  • Fluent spoken and written Chinese is a plus

  • Operations, content creation and/or account management experience would be a plus

  • Exposure to content management and CRM systems would be a plus

  • Work experience in a multicultural, cross-functional, or start-up environment would be a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.