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Entertainment Operations

Klook

Klook

Operations
Singapore
Posted on Thursday, December 21, 2023

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

The Entertainment/Events team is a core focus area for our Experiences team in Singapore. From theme parks, attractions and shows, events and entertainment, to tours and sightseeing, the team aims to provide world-leading coverage of travel and leisure activities for our customers around the world.

What you will do:

Develop local and international entertainment/events products for Singapore, including concerts, musicals, art & culture exhibitions, festival events, sports and leisure events through cultivation of relationships with local and international partners and to help maximize their sales potential on Klook platform

  • Acquisiton: Reach out to event/show organisers and venues to bring profitable events onboard to Klook platform. Support onboarding of products and coordinate with operations, content and marketing teams.

  • Account management: Cultivate relationships with partners to help maximize their sales potential on Klook ’s various distribution platforms. Communicate Klook ’s business strengths and brand value to suppliers. Provide training and daily operational support to suppliers on our processes and tools.

  • Event support: Providing on-site assistance as needed. Able to work independently, handling on-site operations and coordinating with part-timers as required. Maintaining close collaboration with organizers for seamless execution.

  • Coordination: Work closely with various functions in the company - marketing to maximize sales, supplier operations to improve efficiency and customer services to drive satisfaction. Flexibility and attentiveness to details are essential in our fast paced environment.

  • Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content, maintain a market leading position at all times.

  • Market updates: Provide leaders with relevant information on identify market trends and competitor updates to optimize business strategy - through assisting on data analysis, preparation of reports

What you will need:

  • 1-3 years of work experience in Business Development or Account Management, preferably Entertainment/Events related. Fresh Graduates with relevant internship experience would be considered

  • Familiarity with Travel/Tourism products, especially in the Entertainment/Events industry would be advantageous. Understanding how API connectivity works is a plus

  • Prompt, organised and meticulously motivated to prioritise tasks on hand and to improve Klook merchant experience

  • Can work under pressure, meet deadlines, critical thinking, willing to learn, ask questions and open to feedback

  • Operational excellence mind-set and experience.

  • Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources

  • Excellent problem-solving skills. Open to administrative tasks

  • Educated to degree level or equivalent work experience; additional qualifications in relevant areas highly desired.

  • Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations

  • Comfortable with (MS Office, Google Docs / Sheets / Slides)

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

  • Team Player with the ability to work across a matrix environment in a fast-paced and fast-evolving environment

  • Global-minded and comfortable working with people from different cultural backgrounds

What you will get:

  • An awesome team of international colleagues

  • A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

  • An environment that values and supports your growth

  • Ownership of projects with real impact

  • No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.