Senior Associate, Business Development
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
What you'll do:
Account Management: Cultivate relationships with partners to help maximize their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long-term sustainable partnerships. Provide training and daily operational support to suppliers on our processes and tools.
Acquisition: Acquire a diverse range of low to mid-tier merchants across different industries/verticals. Support onboarding of products and coordinate with merchants, operations, content, finance, and quality control teams.
Optimization: Commit to delivering world-class travel experience to our customers, in terms of competitive pricing, sufficient inventory, realistic content, exclusive privileges, maintaining a market-leading position at all times
Coordination: Collaborate with various functions in the company globally - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, and finance to ensure accurate payment and minimize risk.
Market Intelligence: Provide market leaders with relevant information on identifying market trends and competitor updates.
Operations: Onboarding of products and coordinating with merchants, collaborating with various functions in the company - such as marketing, supplier operations, tech, customer service, finance etc
What you'll need:
Currently pursuing a degree in a field related to this role, or have similar experience
2-4 years of experience in Business Development / Account Management. Understanding of e-commerce/travel/transportation industry is a plus
Passion for sales, marketing, and travel partner commercial activities
Capable of working independently with minimal supervision
Ability to manage projects and multi-task with good communication skills
Comfortable with Excel, Google Docs, Salesforce CRM, and other technology tools
Comfortable with data analysis and reporting
Strong internal and external communicator with strong interpersonal skills
Comfortable with a fast-paced environment and changing requirements
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.