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Supervisor, Fraud Prevention Team

Klook

Klook

Administration, Accounting & Finance, People & HR, Operations
Kuala Lumpur, Malaysia
Posted on Wednesday, January 10, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

Job Description

We are seeking a detail-oriented and experienced Supervisor, Fraud Prevention Team to manage the day-to-day operations of the fraud prevention team. The successful candidate will be responsible for supervising the fraud prevention team in the identification, analysis, and prevention of fraud activities within the organization. They will be responsible for ensuring that the team is trained and equipped to effectively identify and mitigate fraud risks. Additionally, the Supervisor, Fraud Prevention Team will work closely with other departments within the organization to ensure that fraud prevention strategies are integrated with overall business objectives.

What you’ll do:

  • Supervise the fraud prevention team to effectively identify and mitigate fraud risks within the organization

  • Assist in the development and implementation of fraud prevention strategies, policies, and procedures

  • Ensure that the team is trained and equipped to effectively identify and prevent fraud activities

  • Work closely with other departments within the organization to integrate fraud prevention strategies with overall business objectives

  • Conduct fraud risk assessments and develop risk management plans

  • Monitor and analyze fraud trends and provide regular reports to the Fraud Prevention Manager

  • Assist in the investigation and resolution of suspected or actual fraud incidents

  • Ensure compliance with all relevant laws, regulations, and industry standards related to fraud prevention

What you’ll need:

  • Bachelor's degree in business, accounting, finance, or related field

  • At least 5 years of experience in fraud prevention or related field

  • Proven experience in supervising a fraud prevention team

  • Able to converse in English and Mandarin (to liaise with teams in China)

  • Excellent analytical and problem-solving skills

  • Strong communication and interpersonal skills

  • Ability to work collaboratively with other departments and the Risk Team

  • Knowledge of relevant laws, regulations, and industry standards related to fraud prevention

What you'll get:

  • An awesome team of international colleagues

  • A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

  • An environment that values and supports your growth

  • Ownership of projects with real impact

  • No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.