About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you’ll do

• Support the development and maintenance of a high-quality portfolio of attraction products: Ensure Klook’s fast-growing global customer base has access to a diverse and high-quality selection of attraction products.

• Engage with our merchants (both Enterprise and SMB): Regularly update and renew product information, manage booking/cancellation statuses, and handle customer service-related issues to maintain smooth operations.

• Optimization: Continuously monitor and improve product quality, including pricing, inventory, and content, to maintain a competitive market position.

• Coordination: Work closely with various internal teams, including supplier operations to improve efficiency, customer service to drive satisfaction and repeat business, and the payment team to ensure timely settlements.

• Account Support: Provide training and daily operational support to suppliers, helping them navigate our processes and tools effectively.

What you’ll need

• At least 3 years of work experience, with a preference for background in travel products such as attractions, activities, and tours.

• Strong commercial acumen, along with excellent analytical and communication skills.

• Fluency in both Japanese and Chinese (English proficiency is a strong advantage).

• Confident, self-motivated, and goal-driven.

• Globally-minded and comfortable collaborating with people from diverse cultural backgrounds.

• A start-up mindset - collaborative, entrepreneurial, and willing to take initiative and work independently when needed.

• Ability to prioritize tasks based on their strategic importance and potential business impact.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.