We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

岗位职责：

1、用户电话承接：及时、准确地接听客路平台中国大陆用户的电话咨询，运用专业知识和热情态度，为用户提供关于产品、平台活动、订单处理等多方面的详细信息，帮助用户解决使用过程中遇到的问题；

2、高效处理用户订单：承接用户的订单相关需求，包括但不限于根据用户要求精准修改订单信息、快速处理订单取消事宜，确保操作准确无误，保障用户权益；

3、积极跟进客户工单：负责处理用户工单，主动致电客户，深入了解问题细节，以专业的服务态度和高效的问题解决能力，为客户提供满意的解决方案，不断提升用户体验；

4、深度挖掘用户需求：在与用户沟通中，敏锐捕捉用户潜在需求，收集用户反馈，为产品优化和业务拓展提供有价值的参考依据，助力公司不断提升服务质量和市场竞争力；

5、协同其他业务部门：积极配合其他业务部门，为其提供电话客服支持，促进公司内部信息流通和协同工作效率，共同推动公司整体业务发展。

任职要求：

1、熟练运用电话与用户进行高效沟通，能够快速准确理解用户需求，并及时提供满意的解决方案，以确保用户问题得到妥善处理；

2、具备快速学习新知识和适应新环境的能力，能够迅速熟悉平台公司内部沟通流程以及平台热销产品的详细信息，以便更好地为用户提供服务；

3、具备一定英语水平（简单日常交流及英文邮件读写能力）者优先考虑，有助于拓展服务范围，应对国际用户咨询需求；

4、此岗位实行早晚班轮班制，月休 8 天，早班时间为 8:00 - 17:00，晚班时间为 14:00 - 23:00，且节假日上班将按照法定三倍工资发放。

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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