About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What will you do?
● Lead a diverse global team, offering guidance and solutions during
challenges or operational surges.
● Supervise and drive team efficiency and performance through regul
meetings, 1:1 sessions, and customized improvement plans.
● Monitor and optimize daily workflows to meet SLA target.
● Analyze and manage data, providing regular reports to inform
decision-making.
● Collaborate with cross-functional teams (CEG Operations, Business
Development, Vertical, Tech) to address issues and implement short- and
long-term solutions.
● Design and execute process improvements to boost productivity and
enhance customer experience.
● Take responsibility for additional projects or tasks as assigned.

Qualifications and skills requirement
● Minimum 3 years of experience in a contact center environment, preferably in the backend operation OTA industry or merchant related services, with 1+ years in managerial or data analysis roles.
● Strong understanding of contact center management principles; prior team
leadership experience is an advantage.
● Fluent in spoken and written English and Mandarin.
● Proficient in data analysis and office tools (Excel, PPT, Word, Google sheet, et
● Strong planning, coordination, and organizational skills with excellent communication and adaptability.
● Thrives in a fast-paced, large-team environment with a proactive, high-responsibility, and collaborative mindset.
● Displays a start-up mentality, working independently when needed, with a global perspective and cultural sensitivity.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.