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Customer Education Lead



Customer Service
United States
Posted on Thursday, September 7, 2023
People.ai is the leader in guiding enterprise sales teams on the proven path to pipeline and revenue generation. The People.ai enterprise revenue intelligence platform ensures organizations speed up complex sales cycles by engaging the right people in the right accounts. Through our patented AI technology, People.ai enables sales teams to clearly see whom to engage with in each of their accounts and exactly what to do to deliver the highest yielding deals. Enterprises such as AppDynamics, DataRobot, Okta, and Zoom know that people buy from people, that’s why people buy from People.ai.
At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.
Drive customer adoption of our products through live training and on-demand educational assets.
Launch: For initial onboardings, get eligible users using the application(s)
Sustain: Ensure users in each customer account are “Active” status or better
Build: Be a content factory, creating on-demand learning assets each month that can be added to the customer training catalog
Independent: Become an expert in People.ai products and be self-sufficient in creating new assets


  • Dynamically deliver all live workshops for People.ai and ClosePlan with a high degree of energy and learner interactivity
  • Work independently and with internal SMEs to create, source, or curate learning assets to be added to the customer training catalog each month, ultimately decreasing the need for Services, Support, and live trainings
  • Own, track, and execute all operational aspects of live training delivery, including management of training pipeline, pre-training customer alignment, pre-work deployment, and post-training follow-ups.
  • Work with manager to create and maintain the on-demand content roadmap
  • On an ongoing basis, leverage data to continually improve the consumption rate and effectiveness of content by users, ultimately increasing overall product usage.
  • On an ongoing basis, manage and maintain content in LMS/CMS ensuring course content is reflected in systems of delivery.


  • Educational Communication — Speaks and writes clearly and articulately, simplifying complex processes into easily understandable concepts that learners can grasp and apply
  • Translating Subject Matter Expert knowledge to an effective learning product for the intended audience
  • Proven Execution -- can point to multiple examples of delivering on-time results based on plans that exhibited resourcefulness, inventiveness, and focus.
  • Customer Empathy and partnership - listens intently to customers’ needs and can translate those needs into programs and kits that simplify the customer’s world
  • Data-driven problem solver -- gathers and analyzes data to inform improvements to learning assets and the overall program
Headquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America’s Best Startup Employers. For more information, please visit www.people.ai.