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Customer Operations Lead - Third Shift (12a-8a M-F) Broomfield, CO

Phantom Auto

Phantom Auto

Customer Service, Operations
Broomfield, CO, USA
Posted on Thursday, August 24, 2023

Description:

Founded in 2017, Phantom Auto is a pioneering company in remote vehicle operation technology, enabling us to remotely monitor, guide, and drive vehicles from anywhere in the world. Our innovative solutions have revolutionized the way employees can operate vehicles, providing them with the privilege of remote work without being physically present inside the vehicles. We work with leading automation companies globally, offering diverse and exciting opportunities to work with cutting-edge vehicles and use cases.

We are a dynamic and passionate team with a mission to shape the future of remote operation. As an early member of our team, you will play a crucial role in establishing the foundation of our product and culture. If you are driven to take on complex challenges and contribute to building an industry-defining company, this opportunity is tailor-made for you.

To learn more about our work, please visit the following link

Position Overview:

As a Customer Operations Shift Lead / Remote Operator, you will play a central role in our evening/third shift from 12:00 a.m. - 8:00 a.m. Monday-Friday. You will be responsible for operating forklifts via remote technology in our local warehouse. Additionally, the Shift Lead assumes a leadership position during the evening shift and will be responsible for helping to resolve minor onsite issues as well as understand the escalation process. The Shift Lead also serves as an on-site point of contact, offering technical support and guidance as needed. This position demands alertness, exceptional problem-solving skills, and the ability to maintain focus and attention to detail while working in front of a screen for extended periods.

Desired Skills:

  • Safely and sensibly operate forklifts and other vehicles remotely in a local Quality Assurance environment.
  • Demonstrate quick reaction times and excellent motor skills to process large amounts of visual information.
  • Collaborate effectively to lead a small team, contributing positively to the overall operations.
  • Exhibit reliability, diligence, and sharp attention to detail, remaining calm under pressure.
  • Stay alert and responsive during the shift to spot issues, resolve situations from a distance, and suggest improvements.
  • Utilize strong troubleshooting and decision-making skills to address challenges efficiently.
  • Maintain effective communication through writing, speaking, and active listening.
  • Work collaboratively with colleagues as part of a cohesive team.
  • Utilize computer literacy and proficiency in modern technology to execute tasks effectively.

Requirements:

  • Excellent problem-solving and critical thinking skills with a focus on issue resolution.
  • Strong interpersonal skills and the ability to work well with others while you oversee a small team of QA operators.
  • Ability to lead a small team to ensure proper execution of QA test cycles with an understanding of the escalation process, as this shift takes place during off-peak hours.
  • Proficient in using modern technology and computer literate.
  • Willingness to work nights and weekends to support the evening shift.
  • Ability to meet minimum productivity and performance thresholds.
  • Strong written and verbal communication skills.
  • Full-time in-office position located in Broomfield, CO.

Nice to Have:

  • Previous forklift experience in a warehouse environment.
  • GED or High School Diploma.
  • Specific experience with remote operations, automated guided vehicles, or autonomous mobile robots.

Compensation:

The salary for this position is up to $70,000 with the actual offer based on factors such as skills, qualifications, experience, and location. Additionally, certain positions may be eligible for additional forms of compensation, such as bonuses and options.

Benefits:

  • Be part of an early start-up that's backed by industry-leading venture capitalists
  • Exceptional benefits: Employer-provided Medical, Dental, and Vision Insurance (medical 99.9% covered)
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Short-term / long-term disability and life insurance
  • 401K Retirement Plan
  • PTO
  • Paid Holidays
  • Healthy Work / Life Balance
  • Company-sponsored events
  • Free weekday lunches
  • Cool colleagues
  • Employee Referral Program
  • Incredible career growth potential
  • Free OSHA Forklift certification as part of training

A Final Note

You do not need to match every listed expectation to apply for this position. Here at Phantom Auto, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.