Professional Services Technical Lead

Full time

Tel Aviv

About Scopio Labs

Scopio Labs is a fast-growing medical technology company transforming the fields of hematology and cell morphology analysis. As a team, we work to enable faster, earlier detection and diagnosis of blood-related diseases, so patients can start treatment sooner and have better outcomes. We are collaborative and global – and every individual at Scopio Labs is part of a life-saving mission.

About the position

As a Professional Services Technical Lead , you will work closely with our customers and with internal teams to provide a stable and secure technology solution and help customers understand the value of Scopio products.

You will have both internal and customer-focused responsibilities, including troubleshooting, researching solutions, incorporating data, and developing quick features, customizations, and fixes. You’ll be responsible for identifying, classifying, and assigning tasks to the appropriate department and teams and for analyzing reports and data to generate new operational and solution insights. You will also be accountable for managing, developing, and following instruction documentation. Your role will also involve:

The ideal candidate will:

• Have strong communication and technical skills
• Understand technical concepts and be able to lead discussions with the technical team in a fast-paced startup environment
• Maintain a constant desire to improve procedures and processes
• Be extremely well organized
• Enjoy executing tasks in a systematic manner using Jira/monday.com
• Be a self-motivated problem solver
• Be highly proficient in spoken and written English (mandatory)
• Have a leadership background in either project management, operations, or R&D

Technical requirements

• At least seven years of experience focused on DevOps or development
• At least one year of experience with drive interfaces
• A deep understanding of Linux operating systems
• Hands-on experience in building production services end-to-end – including architecture design, research, development, testing, deployment, and monitoring
• Experience with CI/CD tools such as Github Actions, Jenkins, or GitLab
• Knowledge and experience with cloud vendors such as GCP/AWS preferred
• Proven documentation skills preferred