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Sr. Customer Success Engineer

Stellar Cyber

Stellar Cyber

Customer Service, Sales & Business Development
Houston, TX, USA
Posted on Thursday, August 3, 2023

Stellar Cyber is a fast-growing Cybersecurity company focused on delivering holistic cyberattack protection to organizations while significantly reducing total costs of ownership with its innovative Open XDR (eXtended Detection and Response) platform based on advanced ML and security technologies. Stellar Cyber has been recognized by Gartner as one of the leading XDR players.

To accelerate our growth, we are seeking a talented Sr. Customer Success Engineer with startup passion, a can-do attitude, and a desire to make an impact, while building a future for themselves and Stellar Cyber.


Responsibilities:

  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Maintain a working log detailing all required system updates, as well as the date of completion
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Resolve technical issues related to product operations, network interruptions
  • Actively update, maintain and monitor customer deployments
    • A Bachelor’s degree in computer science or related technology field is preferred
    • 5-7 years of relevant experience in a customer focused position involving technical knowledge of networking, cyber security, big data management
    • Professional written and interpersonal skills are essential when communicating with customers and clients
    • Ability to prioritize and manage several milestones and projects efficiently
    • Extensive experience working with different operating systems including Linux and Windows
    • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
    • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

We pride ourselves in recognizing our employees. Here are some examples of our benefits program:
· Pre-IPO Stock Options
· Medical, Dental & Vision care
· 401(k)
· Employee Assistance Program
· Employee Discount Program
· Life Insurance
· Paid time off
· Referral Program
· Rewards and Recognition Program.