Senior Sales Engineer
Swiftly
Sales & Business Development
United States · Remote
Posted on Dec 12, 2024
Swiftly® is a leading provider of technology and solutions for retailers worldwide. Our best-in-class platform delivers innovative, turn-key solutions that empower retailers to grow sales and build loyalty, while enabling brands to reach more shoppers through retail media networks.
Swiftly is the first vendor in the industry to connect the digital and in-store shopping experience with a robust ad platform, while deepening insights using 1st party data and analytics. We offer the only system to seamlessly connect with retail customers across the entire shopping journey.
Position Summary:
The Retail Technical Sales team is looking for a Senior Sales Engineer to join us and help us grow our ever-growing list of Retail partners spanning grocery, convenience and beyond. You are a Senior Sales Engineer who comfortably bridges retail technology, advertising, and SaaS technology, and has extensive experience selling to and solutioning with Retailers of all sizes. This role requires a motivated self-starter with strong people, process, and technical skills.
Responsibilities Include:
- Supporting the Retail Acquisition team’s sales process as the product specialist and expert on how a retailer’s suite of technologies can integrate with our platform
- Client Engagement: Lead live demonstrations of Swiftly’s technology to showcase its capabilities, addressing client needs and answer technical questions
- Technical Discovery: Examine retailers’ apps and web sites to understand which technologies they use. Run meetings to dive deeper into a retailer’s backend systems and examine sample data
- Technical Expertise: Offer deep technical knowledge and thought leadership throughout the sales cycle to answer product questions and provide insights on how our technology fits within retailer environments.
- Solution Customization: Provide insight and input to customize Swiftly solutions based on specific retailer needs, helping to drive product innovation and improvements based on client feedback
- Business Modeling: Run and adapt business proposal outputs (ex: ROAS, rev-share, sales lift etc.) based on retailer specific inputs gathered during the discovery phase
- Project Handoff: Work closely with the retailer delivery team to ensure proper translation of scope, technical details, and project specifics from sales to delivery. Ensure seamless transition from sales to implementation
- Collaboration with Product Teams: Partner with product teams to stay up to date with the latest platform features, ensuring technical competence during client engagements and demos. Identify new platform functionality required to implement a retailer’s solution and work with the platform product team to scope the functionality that will be added to the platform
- Regularly engage with our Product and Engineering teams to provide feedback and identify opportunities and trends to further improve the Retail Platform
- Use your platform and technical knowledge to best position Swiftly offerings for (retailer) RFIs and RFPs
- Support Swiftly’s Channel Partner enablement
- Other duties as assigned
Required Experience:
- B.S. degree in Engineering or Computer Science or equivalent
- Minimum of 7+ years experience as a Sales Engineer, Solutions Consultant or Technical Sales engineer in a client-facing sales support role
- Strong understanding of retail technology solutions such as coupon, loyalty, and ecommerce platforms, with the ability to translate complex technical details into easy-to-understand terms for clients
- Proven ability to lead technical discovery sessions, design solutions, and present live product demonstrations
- Excellent communication skills, both verbal and written, with the ability to collaborate across teams
- Enterprise selling experience including enablement, building platform solutions, and general sales support
- Product experience: act as a funnel for solution product requirements for the Swiftly Product team
- Proven ability to work successfully in a high-energy startup
Preferred Experience:
- Consulting / Professional Services background
- Extensive experience with North American Retailers
- Project Delivery experience
#LI-Remote
Working For Swiftly
We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment.
Every Swiftly employee:
-Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment
-Takes ownership of their domain from the ground up, from inception through deployment to customers
-Leaves their ego at the door and ensures the best idea leaves the room
-Is always experimenting with new technologies and learning new skillsets
If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you.
Equal Opportunity Employer
Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.