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Technical Support Specialist - Intern

Teradata

Teradata

IT, Customer Service
California, USA
Posted on Wednesday, October 18, 2023
Requisition Number:217329
Job Category:College & Interns

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

Our Internship Program

Our summer internship program lasts 10-12 weeks beginning in May/June and ending in August/September. We offer a fast-paced, flexible, fun environment where you will have the opportunity to work on meaningful projects and face new challenges every day.

Location

Our program is fully virtual. Interns must remain in the US for the duration of the internship.

What You’ll Do

As a technical support specialist Intern for Teradata’s Base Support team, you will provide hardware and software first level technical support within the “Teradata Customers Services” (TCS) department of the Teradata division. This position requires 7 X 24 availability and willingness to work in shifts. You will perform troubleshooting activities, escalate problems to the appropriate party(s), identify solutions and communicate the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.

  • Accept and respond to incoming calls, incidents and emails.
  • Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
  • Research problems and analyze issues.
  • Identify and share known solutions from knowledge base.
  • Help end-users implement solutions.
  • Track, monitor and maintain incident progress.

What Makes You a Qualified Candidate

  • In Progress Bachelor’s/Master’ s degree in Computer Science or an electronics technology discipline
  • Advance knowledge of Linux, SQL, Windows, mainframe operating systems.
  • Knowledge on Host software (MVS, VM etc), disk array architecture, Networking concepts and topology.
  • Knowledge on AWS, Azure, Google Cloud is an advantage.
  • Teradata Database experience & Certification is a plus.

What You'll Bring

  • Clear understanding of contractual policies and development.
  • Using verbal and written communication skills, to prepare and deliver presentations when required.
  • Strong oral and written skills.
  • Excellent interpersonal skills.
  • Strong facilitation and team skills.
  • Perform simple to complex analyses with the use of a personal computer. Flexibility in a multi-managed working environment.
  • Associates degree in Computer Science or an electronics technology discipline
  • Conceptual understanding of Intel-based computer hardware architectures

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

 

#LI-DNI 

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.