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Client Services Executive

Teradata

Teradata

Customer Service
Taipei City, Taiwan
Posted on Friday, November 10, 2023
Requisition Number:217518
Job Category:Sales

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

  • The Client Services Executive (CSE) is responsible for the overall Teradata Services business development and delivery of Teradata Consulting, Transactional and Managed Services within an assigned account, accounts, or industry.
  • Play a key role in account planning and execution, helping to redefine how to sell and deliver business-focused services to Teradata’s existing and new target customers, across both Teradata and associated eco-system solutions, thereby contributing to business growth
  • Position and drive the sale of Teradata Services per the Teradata Strategy and serve as the lead Teradata negotiator for proposals and contracts.

 

Who You’ll Work With

  • Works with the sales team, Customer Success, Solution Engineering, and shared services support teams where results are based on cooperation with and/or influence of others.
  • Engage with customers at all levels from Senior Executives to DBAs to outline how data drives value and provide thought leadership - building strong and long-lasting relationships. Also, be responsible for the Teradata Consulting forecast, orders, revenue, profit, engagement planning, engagement execution, engagement quality, and client satisfaction.
  • This position reports to the Consulting Director for Asia, which includes the countries of Singapore, Malaysia, India, Pakistan, Indonesia, Thailand, Taiwan and Hong Kong.

 

What Makes You a Qualified Candidate

  • An acknowledged and consolidated experience within the Data domain (Data Warehouse, BI, Data Management, Data Analytics, Advanced Analytics, Big Data, etc.), being able to create solid and trustful working relationships with customers, understand their business strategy and priorities, and use Data & Analytics as an enabler to grow their business.
  • Proven experience in customer relationship management.
  • Business management experience including engagement management experience with multiple project streams and complex EIM or Analytics implementations.
  • Ability to provide guidance to delivery teams, especially with conflict resolution as we maintain mutually beneficial but contractually focused relationships with our customers.

 

What You’ll Bring

  • Consulting selling experience with a vendor or consulting firm is preferable.
  • Experience in other competitive products. Knowledge in Open Source Analytics, DB2, Oracle, Analytics Appliances, to be able to draw comparisons with Teradata.
  • One or more Industries experience, ideally in industries such as Finance, Retail and Telco industries.
  • A motivated, proactive, organized and “self-starting” attitude and working style. Strong personal and team goal orientation.
  • Ability to scope and create action plans through business needs analysis which include critical thinking and analytical reasoning that identifies the business opportunity with the most compelling ROI analysis, business benefits, acceptable risk profiles, and success factors.
  • Results orientation – focuses on results and success, conveying a sense of urgency and driving issues to closure. Meeting deadlines and produce high quality work.
  • You will be working in a combination of physical and virtual office environments, including home, office, and customer site. Local travel up to 70% is expected depending on the location of the candidate with respect to the customer(s) site(s). Some International travel may be required for training.
Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.