Sales Support Coordinator – Japanese-speaking

What You'll Do

· Assist Sales Teams in securing proper order documentation for execution into systems.

· Validate the accuracy of incoming orders. Make adjustments as needed.

· Audit order documents and ensure all necessary documents are executed and collected. Receive proper authorizations as required, check credit limits and when a deal closed, price quotes per P&L

· Ensure system configuration and pricing on purchase order is consistent with the contract.

· Resolve issues that arise by leading discussions, determining facts, and applying policy.

· Review contracts to determine all elements of the transaction. Add proper product ID’s to order for any bundled items (Subs, PS, Services, etc.)

· Identify all related orders to one transaction and create deal jacket.

· Input quotes as needed.

· Follow up on missing purchase orders for customers requiring process orders

· Invoicing requests submission for billing and credit notes

· Determine invoicing requirements and work with relative team to invoice properly

· Review invoices for accuracy and deliver customer invoices, including portal input as needed

· Ensure correctness of company backlog file after monthly closing, identify errors and send requests for clean-up

· Responsible for end-to-end invoicing for all deals.

Who You'll Work With

The role of the Sales Support Team is to assist the sales force in submitting completely accurate order data, and to identify all elements of a transaction for analysis. This team will work closely with sales teams and with the Order Management and billing team to ensure order transactions are understood and executed properly.

The team will be responsible for executing the APJ order validation processes. The Sales Support team will interact with employees from across their assigned regions and requires excellent communication skills.

What Makes You a Qualified Candidate

· Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation.

· The ability to learn and execute complex tasks, demonstrated by the completion of a bachelor’s degree program in business, accounting, or finance (preferred), or through relevant work experience.

· Must understand the principles of multiple element accounting and be able to apply those principles to the review and handling of order transactions.

· Excellent oral and written communication skills in Japanese and English.

· Ability to solve problems.

· The ability to manage stress without it negatively affecting work quality or professional demeanor.

What You Will Bring

· Knowledge of Microsoft Office tools, or the ability to learn and master these tools.

· Ability to coordinate multiple tasks successfully in a fast-paced environment.

· Knowledge of, or the ability to learn, all order-related software and system tools.

· Excellent work attendance records and habits.

· Initiates and builds relationships with people in an open friendly accepting manner.

· Client-oriented – works to anticipate internal and external client needs and has an overriding commitment to clients' satisfaction.

· A stable internet connection required.