Freightos is the global booking and payment platform for the trillion dollar freight industry. Our platform is used by hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters. Oh, did we mention we’re traded publicly on the Nasdaq (CRGO!)

Role

Are you a visionary who thrives on managing complex projects and leading diverse teams? Do you have a knack for navigating through multifaceted challenges and a passion for leveraging innovative solutions to deliver projects on time and within budget? Do you want to be part of a dynamic company that's revolutionizing the logistics and transportation industry? Do you excel at transforming ideas into reality while ensuring the highest quality of project delivery? When details are overlooked, projects fail. And that's a big deal.

Good news, friend. We've got something incredible for you.

Freightos is looking for a Project Manager who supports our mission to deliver exceptional projects.

We shoot for the sky and all seven seas. We are already the world’s largest digital air cargo booking platform (yes, it feels good to say that. Real good). We want to extend those good vibes across the seven seas, while providing freight companies with more online sales tools. Trust me, that social media tech company you’re also looking at doesn’t move the world like we do. But without a world class, Messi-level Project Manager, we’ll never make it happen. No pressure. You got this.

About the position

You’ll be leading roll-out projects for our Enterprise and SMB customers, keeping them happier than a Pharell Williams (and he’s happy). The role requires a blended skillset like customer-tailored strategies, relationship, phenomenal customer life-cycle management; the ability to stay cool as a chilled cucumber in gripping freight situations, keeping a smile on and good spirits to match.

Responsibilities:

• Lead software implementation projects, engaging with the customer at point-of-sale and leading them all the way until they go-live.
• Develop project plans and execute them according to their timelines, accounting for dependencies and risks.
• Centralize and coordinate stakeholder communication and interactions during the project implementation stage.
• Familiarize yourself with the technical capabilities of the Freightos WebCargo SAAS products, as well as other relevant services, in order to onboard customers expeditiously.
• Define strategic initiatives and employ excellent organizational skills to launch customers on the path of strong adoption and growth.
• Analyze and identify gaps and inefficiencies in the project rollout process and create a plan to bridge and improve them.
• Create clear KPIs for project rollout and implementation and make sure they’re met.
• Help define a clear product features layout, in alignment with the Sales team, in order to reduce chances for gaps and mismatches during the sales process.
• Lead regular meetings with the Sales, Customer Success, Product and other teams to track projects’ status.

• At least 5 years of experience in project management, sponsor and decision-maker relationships in enterprise software.
• Facilitates change management
• Experience presenting software solutions and development roadmaps, as well as leading customer feedback roundtables, with customers in multiple locations.
• Proven track record of building business relationships with mid/senior level executives on the customer side.
• Comfortable working in a cross-department role, requiring regular interactions with various stakeholders, in various locations, within the company.
• Hold vision of broader company goals, understand, present, and reach business objectives, with an ability to align company and customer strategy.
• Ability to manage customer expectations in conjunction with software capabilities (i.e. ability to prevent/ work around customer-specific customization requests and push back in case demands do not align with company roadmap scope or needs).
• Methodical, organized and detail oriented. Enough that you’re upset that we forgot the “-” between detail and oriented.
• Proactiveness, assertiveness and self-confidence, even in stressful situations.
• Ability to prioritize tasks in order to reach individual & company goals in a fast-paced environment.
• Fluent English speaker and writer - from the friendly chat to the C-level meetings lingo.
• Flexible with the shift timings to cover business needs across multiple regions - 1:00 PM to 10:00 PM (IST)

Preferred Qualifications

• Freight skills FTW. The ideal candidate has related industry skills (freight, logistics, transportation, supply chain).
• Experience with project management software (e.g. MS Project, Zoho Projects, Asana, Basecamp, etc.)
• Additional languages.

What you will be offered at Webcargo:

• We strive for professional development and continuous learning. Apart from career support, you’ll be entitled to get an annual training budget for personal and professional development.
• Competitive salary and participation in the Long Term Incentive Plan (“LTIP”) of the Freightos Group
• Health and Accident Insurance.
• Hybrid mode to work from both office ( 2 days) and home (3 days)
• Multicultural and open environment, full of great people from multiple countries.
• Great office in Baashyam Willow Square, in Chennai