Founded in 2015 and based in Luxembourg, Shipsta by Freightos is a global tender procurement platform that transforms freight procurement for top-tier enterprise shippers. It streamlines tender management by connecting shippers with a vast network of carriers, optimizing logistics operations. In plain terms, Shipsta simplifies the complex world of freight procurement, making it more efficient and accessible for businesses worldwide.

As of 2024, Shipsta joined Freightos, the global booking and payment platform for the trillion dollar freight industry. The Freightos platform is used by hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters. Oh, did we mention we’re traded publicly on the Nasdaq (CRGO!)

Are you the kind of person who loves to make the complex simple? Do you thrive on helping others get started on the right foot? If so, we might just have the perfect job for you. Picture yourself as the ultimate guide, leading our clients through the exciting journey of joining the Shipsta by Freightos family. As the Client Onboarding Specialist, you’ll be the knowledgeable expert who ensures that our customers feel supported from day one. Ready to dive into the world of logistics and make a real impact? Let’s get started!

Responsibilities

• Overall responsibility inclusive of definition, training, and execution for the onboarding process of new customers and additional business of existing customers.
• Ownership of the process from the early stage of customer engagement through the actual onboarding phase to handover to customer support and account management.
• Thorough analysis of customer requirements with feedback in terms of feasibility, effort, and risks.
• Acting as the main touchpoint for customers in the onboarding phase.
• Identifying opportunities in the onboarding process to further extend business with the given customer.
• Planning, coordination, and control of work orders in onboarding projects.
• Support of the sales team in negotiations with potential customers.
• Supporting the development of the core product of SHIPSTA through communication of customer requirements to create the greatest possible added value for all customers.
• Continuous optimization of processes, e.g., through automation, documentation, and standards.
• Providing ongoing support to customers after onboarding, ensuring a smooth transition to the support and account management teams while addressing any post-onboarding issues or concerns to maintain customer satisfaction and foster long-term relationships.

Basic Requirements

• Advanced knowledge of the logistics industry and logistics purchasing processes.
• Experience working for Freight Forwarders, Logistics Procurement, or Logistics operations.
• At least 2 years of experience in managing B2B enterprise projects.
• Detail-oriented with a strong sense of customer requirements and needs.
• Strong affinity for digital and software solutions.
• Good knowledge of Microsoft Excel.
• Experience in working with ticketing software.
• Project management experience.
• Exceptional command of the English language, both written and verbal, with strong communication skills across various professional contexts.
• Skilled in effectively communicating and collaborating with clients and colleagues across the world.
• Enthusiasm for agile, dynamic, and fast-growing business environments.
• Availability to travel 5-10 times a year.

Preferred Requirements

• Previous work experience in the SaaS industry.
• Additional languages are a plus (German, French)
• SQL knowledge.

Why do you want to work with us?

• Location: Luxembourg but only some of the time. You’ll have the option to work from home one day a week.
• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Apart from career support and guidance, you’ll be entitled to an annual training budget for personal and professional development. No, you can’t use it on cool socks. But most other things go.
• Participation in the Long-Term Incentive Plan (LTIP) of the Freightos Group.
• Full-time position with a flexible schedule.
• Multicultural and open environment, full of great people from multiple countries. Over twenty languages but all aligned on make global freight work better.