WebCargo digitizes global freight sales for over 5,000 of the world’s largest logistics providers and carriers. We’re part of the Freightos Group, a logistics technology company that’s raised nearly $120 million from investors like GE Ventures, the Singapore Exchange and Aleph, and have gotten the BBC, TechCrunch, and the Wall Street Journal excited about freight.

And if you think that’s cool, you’re going to think the rest of this is ‘plane’ awesome (see what we did there?). We’ve had double-digit growth year after year and are looking to further expand across the globe and integrate our platforms everywhere our customers need us to be.

Role:

We are looking for an experienced Zoho CRM Specialist to join our sales operations team at Freightos. You will be responsible for optimizing and managing our Zoho CRM system to ensure seamless sales processes, data tracking, and efficient prospect, lead, and deal management. As a key member of the team, you will collaborate with sales, account management, marketing, and customer success teams to refine workflows and deliver technical solutions that enhance performance and efficiency.

Key Responsibilities:

Zoho CRM Management: Oversee the entire Zoho CRM system, ensuring it is properly configured and optimized to meet business needs.

Sales Process Optimization: Work closely with the sales team to design and implement workflows that enhance the efficiency of sales activities, from lead management to deal closure.

Custom Development: Leverage your coding expertise to create custom solutions within Zoho CRM, including workflows, automation, scripts, custom modules, and structured processes with Blueprint, as needed.

Product Knowledge: Stay informed and up-to-date on the full suite of Zoho products, evaluating their potential relevance and value for the company. This includes identifying tools that could enhance business processes and drive operational efficiency.

Data Management & Reporting: Ensure accurate data tracking and management within the CRM, creating detailed reports and dashboards for monitoring sales performance.

Lead & Deal Management: Build out systems to track and manage leads, prospects, and deals, ensuring that the sales pipeline is well-maintained and visible to relevant stakeholders.

Training & Support: Provide ongoing support and training to the sales and operations teams on Zoho CRM usage and best practices.

Integration: Collaborate with IT and other departments to integrate Zoho CRM with other business tools (e.g., marketing automation, customer support systems, backend systems, Netsuite, HUBSpot, etc.).

Requirements and skills

• Minimum of 3+ years of proven experience with Zoho CRM is a mandatory requirement; you must be an expert in the platform.
• Hands-on experience with coding and development within Zoho CRM (e.g., Deluge scripting, API integration, custom functions, and workflow automation).
• Strong understanding of sales processes and how to optimize them using CRM systems.
• Proficient in analyzing data, generating reports, and using data to drive decisions. Familiarity with BigQuery or similar data warehousing platforms for processing and analyzing large datasets is advantageous.
• Ability to work cross-functionally with sales, marketing, and customer success teams, as well as technical staff.
• Strong problem-solving skills with a proactive approach to identifying and fixing CRM-related issues.
• Bachelor’s degree in a relevant field (e.g., IT, Computer Science, Business Management).

Preferred: Experience working in a SaaS environment is a plus.

What you will be offered at Webcargo

• We strive for professional development and continuous learning. Apart from career support, you’ll be entitled to get an annual training budget for personal and professional development.
• Participation in the Long Term Incentive Plan (“LTIP”) of the Freightos Group
• Health and accident Insurance.
• Flexible schedule
• Shift Timings: 12pm to 9pm ( IST)
• Hybrid mode to work from the office.
• Multicultural and open environment, full of great people from multiple countries.
• Great office in Baashyam Willow Square, in Chennai