This role is with T-Mobile. WayUp is partnering with T-Mobile to hire top talent.

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, \#BEYOU with us. Together, we won’t stop! Get hands-on experience, training—and a leg up on a bright future. Learn. Achieve. Build a career.

T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!

This is a 12-week paid learning experience during which you’ll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You’ll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We’ll give you hands-on projects and the chance to create an immediate impact.

• What It's Like Our mission is to deliver actionable insights that empower teams to create consistent, cohesive, and convenient customer journeys, ensuring seamless experiences across all interaction channels. We prioritize customer needs and feedback in everything we do, fostering collaboration by breaking down silos and working cohesively across journeys. Innovation drives us as we continuously seek ways to enrich insights that teams can act on, while empowerment remains at our core—equipping teams with the tools and resources they need to excel. Together, we strive to enhance every customer interaction and reinforce meaningful connections.
  
  

What You'll Do The intern will have a meaningful impact on the organization by contributing to the optimization of customer journeys across multiple touchpoints. By assisting the OCX team in gathering and analyzing customer data, they will help identify key insights that drive improvements in how we engage with customers at every stage of their experience. This support will directly impact the ability of teams to create seamless, cohesive experiences that meet customer needs, ensuring that each interaction enhances the overall journey. The intern will also play a role in helping the team understand customer pain points and opportunities for innovation, making sure that insights are actionable and contribute to the continuous improvement of our omnichannel strategies. In doing so, they will help reinforce the connection with customers, ensuring that the organization remains customer-focused and responsive to feedback. The intern's work will not only empower teams with valuable insights and resources but will also contribute to the greater goal of delivering seamless, hassle-free experiences that align with our vision of a truly connected customer journey. Key Responsibilities

• Customer Data Analysis : Assist in analyzing customer data from multiple channels to identify trends, behaviors, and insights that can enhance the journey of our customers.
• Voice of Customer (VoC) Analysis : Support the collection and analysis of customer feedback from surveys, Qualtrics, Medallia, and internal databases to identify areas for improvement.
• Reporting and Visualization : Help create reports and dashboards using tools like Tableau to present customer experience insights in a clear, actionable format for stakeholders.
• Omnichannel Strategy Support : Assist in the development and refinement of omnichannel strategies by identifying gaps and recommending improvements based on data-driven insights.
• Collaboration with Cross-Functional Teams : Work closely with teams from marketing, product, data, and customer service to provide insights that drive improvements in the overall customer experience.
  
  

What It Takes

• Pursuing a degree in Marketing, Data Analytics, MIS or a related field.
• Experience with data analysis and tools like SQL, Excel, or Power BI.
• Familiarity with survey tools like Qualtrics or Medallia for customer feedback analysis.
• Ability to clearly present data and insights to different teams.
• A passion for understanding customer needs and improving their journey.
  
  

Minimum Qualifications

• At least 18 years of age
• Legally authorized to work in the United States
• Must have graduated within the last 12-months, OR be actively enrolled in a Bachelors or Graduate degree program
• Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships
  
  

Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education. Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location. Intern wages range from $20/hour to $40/hour. The successful candidate’s actual pay will be based on experience/location. Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.